Warranty & Return Policies

A 15% restocking fee will be deducted for any missing parts and/or manuals.

Non-defective merchandise will be credited at original invoice price less freight and handling charges and a restocking fee of 10%.

Removal or alteration of a product's serial number or serial number sticker will automatically void your Bracketron Return Policy. Products that are returned to Bracketron with a missing, damaged or altered serial number will be refused RMA service and returned to you.

Bracketron Refund Policy

Products purchased directly from Bracketron's website may be returned for a refund within 30 days of invoice date if you are not completely satisfied.

Merchandise must be returned in the manufacturers box, INSIDE an outer shipping box with the enclosed documentation and all parts.

All products must be returned in a "sellable" condition in order to receive a refund. Damaged or previously installed products cannot be refunded.

Credit will be issued within 5 business days upon receipt of merchandise at Bracketron, Inc. 

Bracketron Defective Product Exchange Policy

Products deemed defective and purchased up to 1 year of invoice date are eligible for a product exchange.

Identical Product exchanges will only be made for like part numbers.

Products purchased beyond 1 year of the invoice date are not eligible for exchange or refund.

An RMA # and Receipt Required for all Refunds or Exchanges

A Return Merchandise Authorization Number (RMA#) and the original receipt or packing slip must be included with your return.

Shipping and Shipping Charges

Bracketron in not responsible for refunding the shipping costs to either originally send or to return products. The customer is responsible for all shipping costs.

When sending back your return we recommend sending an item with either a tracking number or a delivery confirmation number to insure it safely arrives.

USPS Priority Mail or UPS Ground will be used for all return exchange shipments, and is solely at the discretion of Bracketron Inc.

Return Merchandise Authorization Forms

Request a Return Merchandise Authorization Number

Download & Print the Return Authorization Form

For all other inquiries please email us at info@bracketron.com

Register Your Bracketron Product

Register Your Bracketron Product Here

Fax Numbers:

USA Fax Number:
800-660-1784

International Fax Number:
952-223-3305

M-F, 8am to 5pm (CST)