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Warranty and Returns

Limited Warranty 

Limitation on Warranty and Claims. SELLER WARRANTS THAT THE GOODS SOLD AND DELIVERED BY THE SELLER TO THE BUYER SHALL BE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIAL UNDER NORMAL USE AND SERVICE FOR A PERIOD OF ONE (1) YEAR FROM THE DATE OF DELIVERY. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WHETHER STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Seller’s liability for breach of warranty shall arise only upon the return of the defective parts at the buyer’s expense after notice to the seller of claimed breach and shall be limited to furnishing a like quantity of such goods free from such defects or, a the seller’s option to refund the purchase price. Notice to the seller of claimed defects discoverable by inspection must be given within ten (10) days after receipt of shipment. In no event shall the seller be liable to the buyer for indirect, incidental, collateral or consequential damages of any kind. The buyer indemnifies the seller, its successors and assigns from and against any and all losses, damages and expenses (including reasonable attorney’s fees) which the seller may sustain or incur as a result of any claim of negligence, breach of warranty or strict liability in tort in connection with the use of the goods furnished hereunder, except such as may be wholly caused by the negligence of the seller.

Bracketron Refund Policy

Only products purchased directly from the Bracketron website, within 30 days of invoice date, are eligible for a refund. 

A 15% restocking fee will be deducted for any missing parts and/or manuals.

Non-defective merchandise will be credited at original invoice price less freight and handling charges and a restocking fee of 10%.

All products must be returned in a "sellable" condition in order to receive a refund. Damaged or previously installed products cannot be refunded.

Credit will be issued within 5 business days upon receipt of merchandise at Bracketron, Inc. 

Bracketron Defective Product Exchange Policy

Products deemed defective and purchased up to 1 year of invoice date are eligible for a product exchange.

Identical Product exchanges will only be made for like part numbers.

Products purchased beyond 1 year of the invoice date are not eligible for exchange or refund.

An RMA # and Receipt Required for all Refunds or Exchanges

All products returned to Bracketron Inc. must include a Return Authorization Form, completed in its entirety.  A Return Merchandise Authorization Number (RMA#) and the original receipt or packing slip must also be included with your return. Products submitted to Bracketron Inc. without a completed Return Authorization Form will be returned.

Shipping and Shipping Charges

Bracketron in not responsible for refunding the shipping costs to either originally send or to return products. The customer is responsible for all shipping costs.

When sending back your return we recommend sending an item with either a tracking number or a delivery confirmation number to insure it safely arrives.

USPS Priority Mail or UPS Ground will be used for all return exchange shipments, and is solely at the discretion of Bracketron Inc.

Return Merchandise Authorization Forms

Request a Return Merchandise Authorization Number

Download & Print the Return Authorization Form

For all other inquiries please email us at

Register Your Bracketron Product

Register Your Bracketron Product Here

Bracketron, Inc.
5624 Lincoln Drive
Edina, MN 55436 USA

Main: 952-746-7775
Toll Free: 866-237-4443

Fax Numbers:

USA Fax Number:

International Fax Number:

M-F, 8am to 5pm (CST)